Priority Pass: Enabling Smarter Growth
Reducing compliance operating cost and improving tax settlement execution
Services Used
The Challenge
Priority Pass, part of Collinson Group, was facing budget pressure at the same time as its existing compliance process remained expensive and operationally frustrating.
A key issue was the ability to settle liabilities in certain countries. In Romania, for example, funds were returned around three months later, with limited visibility into why the payment had been rejected or what action was needed to move the process forward.
This created unnecessary cost, delay, and uncertainty – undermining confidence in the existing model and making it difficult for the business to manage tax settlement smoothly in important jurisdictions.
The Solution
Desucla worked with Priority Pass to provide a more effective tax settlement model, helping the business move away from an approach that was costly yet still unreliable in practice.
By bringing greater control and visibility to the settlement process, Desucla helped remove the operational dead ends that had previously slowed progress in key countries. Instead of dealing with returned funds and unclear next steps, the client gained a more seamless path for progressing liabilities.
The Desucla model also helped reduce the amount of internal effort and external cost tied up in managing exceptions, rework and uncertainty – supporting a more efficient end-to-end compliance process.
Ready to Unlock the Next Stage of Growth?
Find out how technology strategy and execution support can help Priority Pass streamline delivery, increase efficiency, and create the operational foundation needed to scale with confidence.
